What's the cancellation policy?

There’s no fee if you cancel more than 24 hours before the start time. The cancellation fee is the 3 hour minimum (or 75%) of the total time booked, whichever is more. We do this out of respect for our sitters’ time.

If you book a job with less than 24 hours notice, you have a 30 minute grace period to cancel before you’re charged a fee. Also, if you cancel before you are assigned a sitter, you are not charged a cancellation fee. 

You can cancel within the app on the 'bookings' screen or by calling our support team 877-417-4883