What's the cancellation policy?

There are no fees if:

• A Helpr Network sitter is not assigned to your booking.
• You cancel within 1 hour of a Helpr Network sitter accepting your booking. 
• You cancel with your assigned Helpr Network sitter through the app more than 24 hours before the start of your booking. 

There is a fee if:

• You cancel with your assigned Helpr sitter less than 24 hours before the start of your booking and more than 1 hour after the sitter accepted* your booking. 

The cancellation fee is:

• The 4 hour minimum or 75% of the total time booked, whichever is more. 
• We do this out of respect for the sitter’s time and hard work. This helps us keep top sitters happy and continuing to book through Helpr. 

*You’ll know a Helpr sitter has accepted your booking because you’ll receive an email. You’ll also receive an app notification so we encourage you to turn those on to stay up to date on your requests!*